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Enstar makes every effort to provide the best possible service. We understand that despite our commitment, on occasion, we may fail to meet our own standards and the expectations of the customers using our services or otherwise coming into contact with Enstar, its managed syndicates and subsidiaries.

We take all complaints very seriously. In the event you are unhappy with any aspect of your insurance or our service, you should:

  1. In the first instance share your concerns with your insurance broker, intermediary or retail agent who will do their best to bring about a quick resolution.
  2. If you wish to make a complaint directly to us, you may do so by:
  3. Full details of our complaints procedure can be found below:

Following our investigation of your complaint and the issuance of our final response, if you remain dissatisfied, you may be entitled to refer the matter to Financial Ombudsman Service (FOS). Enstar will send you a leaflet with further information about the FOS at the time.

The Financial Ombudsman Service can be contacted at:

Financial Ombudsman Service
Exchange Tower
E14 9SR
Email: [email protected]
Telephone: 0800 0234 567 (landline)
Telephone: 0300 123 9 123 (mobile)