ENSTAR AND STARSTONE COMPLAINTS

Enstar makes every effort to provide the best possible service. We understand that despite our commitment, on occasion, we may fail to meet our own standards and the expectations of the customers using our services or otherwise coming into contact with Enstar, its managed syndicates and subsidiaries.

We take all complaints very seriously. In the event you are unhappy with any aspect of your insurance or our service, you should:

1. In the first instance share your concerns with your insurance broker, intermediary or retail agent who will do their best to bring about a quick resolution.
2. If you wish to make a complaint directly to us, you may do so by:
   • Completing a short online form: click here to complete
   • Emailing: [email protected]
   • Writing to: Compliance Department, 8^th Floor, One Creechurch Place, London. EC3A 5AY or
   • Calling: +44 (0) 20 7680 4100
3. Full details of our complaints procedure can be found below:
   • Lloyd's business here
   • Non Lloyd's business here

Following our investigation of your complaint and the issuance of our final response, if you remain dissatisfied, you may be entitled to refer the matter to Financial Ombudsman Service (FOS). Enstar will send you a leaflet with further information about the FOS at the time.

The Financial Ombudsman Service can be contacted at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: [email protected]
Telephone: 0800 0234 567 (landline)
Telephone: 0300 123 9 123 (mobile)
www.financial-ombudsman.org.uk

Portuguese Complaints