Claims

The gold
standard

Expertise, flexibility and proactive resolution are at the heart of our claims management ethos.

With decades of experience managing some of the industry’s most complex claims, we combine technical excellence with forward-thinking strategies to deliver best-in-class outcomes for policyholders.

We uphold the highest standards, guiding each step of the process and strengthening our relationships with our clients. Our flexible model ranges from full claims handling to tailored claims management partnerships based on client needs and claims portfolio specifics.

Since inception, Enstar has paid more than $18 billion in claims*, demonstrating our commitment to proactive resolution.

*As at 30 September, 2025.

Why Enstar?

Proactive Resolution

Proactive approach to assessing and resolving claims to reduce volatility and uncertainty

Expertise at Scale

200+ claims professionals with decades of experience managing complex liabilities

Data-Driven Decisions

Leverage claims data across our portfolios to identify trends and drive decision making

Flexible Partnerships

Range of approaches, from full claims handling to shared claims management with our clients

Global Reach, Local Insight

International strength supported by on-the-ground local expertise

Contact Us

Claims

Notify a claim

Complaints

Raise a complaint