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StarStone International and its operating companies, part of the Enstar Group, was placed into run-off in June 2020.

This means that Lloyd’s Syndicate 1301 (managed by Enstar Managing Agency Ltd), StarStone Insurance SE and StarStone Insurance Bermuda Limited, are working closely with Enstar and regulators to ensure its insurance operations are run-off in an orderly manner.

To reassure our policyholders and clients, we would like to reiterate the following:

  • All policies underwritten by StarStone International will be honoured as per their terms and conditions and any open claims or matters arising are unaffected
  • StarStone International will remain appropriately capitalised
  • StarStone International will maintain operations and associated resources to provide a full client service and ensure the company continues to meet its obligations to policyholders

Our dedicated team comprises highly experienced Lloyd’s specialists and works closely with Enstar group companies throughout its operational cycle to deliver global solutions for our clients.



At Enstar we aim to deliver a customer-focused service which seeks to minimise disruption in the event of a claim.

Enstar’s ethos is to provide a claims service that is underpinned by professional staff who deliver a transparent, consistent outcome with utmost honesty and integrity. We employ knowledgeable, competent insurance experts who are tasked to deliver an efficient and responsive service leading to an early resolution and prompt payment for all valid claims.

Being part of the Enstar Group provides global scale and reach that differentiates us from other insurers.



The quickest way to notify a claim is via email, using the links on the right of this page.

Otherwise, you can use the contact details below:

Claims Department
8th Floor, One Creechurch Place

Tel: +44 (0)20 7680 4100



Lloyd’s Syndicate 1301

Steve Lynch
Deputy Head of Claims
[email protected]

StarStone Insurance SE

Lauren O’Malley
Head of StarStone International Claims
[email protected]

StarStone Insurance Bermuda Limited

Lauren O’Malley
Head of StarStone International Claims
[email protected]


Steve Allen
Head of Underwriting
[email protected]

Data Protection Officer

Richard Grainger
[email protected]


Notify a claim (2020 and prior Year of Account)


Company Information

StarStone’s Latest Financial Condition Report